Footprint Atlas Support
Help with journey recording, maps, collections, and iCloud sync.
Contact
Email lijiayi3721@gmail.com. Please include your app version, iOS version, and a short description of the issue. Do not include private location history unless it is necessary for your support request.
Location recording
- Check that Location Services are enabled for Footprint Atlas in iOS Settings.
- For continuous journey recording, enable Background Recording in the app and allow background location access.
- Low Power Mode and system location settings can affect background updates.
iCloud sync
- Confirm that iCloud Drive is enabled and that the device is signed in to your Apple Account.
- Initial synchronization may take several minutes.
- Your footprint data is synchronized through your own private iCloud Drive container.
Privacy
Read the Footprint Atlas Privacy Policy.
足迹探索支持
获取足迹记录、地图、图鉴和 iCloud 同步帮助。
联系我们
请发送邮件至 lijiayi3721@gmail.com，并附上 App 版本、iOS 版本和问题描述。除非解决问题确有必要，请不要发送私人位置历史。
定位记录
- 请在 iOS 设置中确认已为足迹探索开启定位服务。
- 如需持续记录行程，请在 App 中开启后台记录并允许后台定位。
- 低电量模式和系统定位设置可能影响后台更新。
iCloud 同步
- 请确认 iCloud Drive 已开启，且设备已登录 Apple 账户。
- 首次同步可能需要几分钟。
- 足迹数据仅通过你自己的私有 iCloud Drive 容器同步。
隐私
查看足迹探索隐私政策。